Terms of Service


You are engaging Defined Digital, as an independent contractor to perform work or consulting as described in the package(s) or service(s) you have purchased.

By virtue of the services we offer, in the event access to your website is necessary, you hereby authorise Defined Digital access and ‘write permissions’ to all directories and files of your account with any other third party hosting provider, as well as permission to install any necessary WordPress plugins for maintenance and security.

Defined Digital does not assume any responsibility or liability for the content of the websites it manages, maintains and/or hosts.

All prices appearing on this site are subject to change without notice. Once a client of Defined Digital, you authorise Defined Digital to charge the payment method you submitted for all the invoices generated for the services rendered by Defined Digital. In order to cancel your recurring payment or change payment method, simply contact Defined Digital prior to your payment’s due date.

Monthly Recurring Services:
Cancellation of any monthly recurring service can occur at anytime with 1 month’s (30 days) notice required. No Refunds are available after your purchased package or service has been started, unless otherwise specified in any authorised communication by Defined Digital.

All workshops have a 7 day cancellation grace period. A full refund will be issued if cancelled within this period.  
Once scheduled, a workshop date may be changed at Defined Digital’s discretion, but a refund will not be offered if the scheduled date is missed or cancelled post the 7 day cancellation grace period.

Web Design:
All of our web design projects are covered by their own set of terms and conditions, please refer to the cancellation/refund policy included therewith.

Website audits are non-refundable.

Defined Digital reserves the right to refuse service to any individual, website, or blogs that contain offensive, obscene, hateful, malicious content or any other reason.

With a WordPress based website, client will independently edit or update his or her web pages after completion of the site, unless otherwise agreed upon in this agreement by client and Defined Digital. If anyone other than Defined Digital or its subcontractors attempts to update the web site and damages the design or impairs the ability for the web pages to display or function properly, time to repair the web pages will be assessed at an hourly rate of £80 per hour beyond the time allotted in the monthly care plan. There is a one-hour minimum.

Although there are limitations to the guarantees we can provide, your satisfaction is very important to us. Please read and understand our limits of liability before ordering services.

Defined Digital does not guarantee, represent, or warrant that the functions contained in these webpages or the Internet website will meet the client’s requirements or that the operation of the webpages will be uninterrupted or error-free.

You expressly agree that your use of, or inability to use, the functions contained in these webpages or the Internet website is at your sole risk. The functions of the webpages and the Internet website created for you are provided ‘as is’ and ‘as available’ for your use, without warranties of any kind. The entire risk as to the quality and performance of the webpages and website is with client.

To the extent not prohibited by law, in no event will Defined Digital be liable to the client or any third party for any damages, including, but not limited to, any lost profits, lost savings, loss of data, business interruption, or incidental, consequential or special damages arising out of the operation of or inability to operate these webpages or website, however caused, even if Defined Digital has been advised of the possibility of such damages.

Defined Digital does not represent, guarantee or warrant that the functions contained in these webpages or Internet website will be free from loss, corruption, attack, viruses, interference, hacking, or other security intrusions, and [COMPANY] disclaims any liability relating thereto. This Work Statement Agreement is governed by the laws of England and Wales without giving effect to its conflict of laws provision.

You expressly agree that exclusive jurisdiction for any claim or dispute with Defined Digital or relating in any way to your use of the created webpages or Internet website resides in the courts of England & Wales.

Please note that by submitting your payment, you are agreeing to all of our terms of service as they are written here.

Defined Digital reserves the right to change or update these terms at any time without prior notice.

The user of this site agrees to the terms of this agreement on behalf of his or her organisation or business.

This Agreement constitutes the entire understanding of the parties. Any changes or modifications thereto must be in writing and signed by both parties.

Please contact us with any questions regarding the Defined Digital terms of service via the contact form here.

Last updated: 17 December 2018

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